Hello Rayne

Write a letter, not an email or phone call to the medical centre, setting out what you need from them and mention the 5 month wait.

Then include a paragraph asking how to make a formal complaint.

Both your GP's surgery and the Medical Centre have let you down badly and you are likely not alone in this.

Hope you get a result.

Ed

Hello Ed.

Thank you so much for that information. I shall do that right away.

I even called the medical centre again this morning and asked for the practice manager. I was told she was at lunch and would call me me back, but she still hasn't and they will be closing now!

Do you think I should address it to the doctor there that did the surgery?

Many thanks again.

Rayne.

Hello Rayne

Addressing your letter to the doctor who performed the surgery may get you a quicker reply.

While phone calls and emails can be ignored a physical letter cannot, especially if you get proof of posting (free at post office) or send it 'signed for'.

Best wishes getting the information you require.

Ed

Ed.

Thank you once again. 

I will address it to the doctor and get the letter signed for too.

Kindest regards,

Rayne. X

Hi AngieT.

Thank you too for your response. It is nice to know that people still care today.

I will take your advice and also write to my GP.

All the very best,

Rayne8.