If you’re an AA or RAC member, they may be able to help.

Failing that try Citizens Advice or https://www.themotorombudsman.org

Don’t pay them but tell them that you dispute their assessment. 

Good luck
Dave

Thanks for the msg. They took the payment straight away already, direct from my bank account and sent an invoice shortly afterwards. I was so shocked when I saw my account drop by ANOTHER 2.5k after the initial 1k.

Next time you hire a vehicle take out a seperate insurance in advance to cover the excess. I have an annual policy for multiple hire it  costs under £100 and covers everything tyres windscreen roof underside mirrors. Ive only claimed once the hire company charged my credit card immediately and the policy refunded it in 6 weeks. Leaving no loss to me whatsoever. 

Is your cancer still in remission?

Ah, I didn't think about taking out separate insurance :( Yours sounds like it would've been perfect if I had it !

So I believe a Glioma never goes into remission so it's just a matter of time ...

Definitely one for the ombudsman then.

Ok thanks 

They should not be able to just take money from your bank account like this. Even if you had a contract with them it must be reasonable. Tell your bank to block any further payments to these sharks, send them a letter of complaint about hidden charges in the smallprint and effectively helping themselves to your money. If you get no joy, then go to the ombudsman. Good luck for 

They should not be able to just take money from your bank account like this. Even if you had a contract with them it must be reasonable. Tell your bank to block any further payments to these sharks, send them a letter of complaint about hidden charges in the smallprint and effectively helping themselves to your money. If you get no joy, then go to the ombudsman. Good luck for