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Insurance excess... love holidays

teamwood
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Hi everyone, 

I have had to cancel a holiday in September,  as my daughter has been diagnosed with osteosarcoma.  She is currently under going chemotherapy in a brilliant hospital and she has been there for 7weeks so far.

We booked with love holidays and took out their suggested insurance as prompted.

I had paid £800 approx off the balance and was told i should be able to claim most if it back, claiming through millstream insurance brokers which love holidays use.

Unfortunately that is not the case!  They have emailed me saying it will be £95pp. Excess,  Ontop of £75 love holidays are charging. They also did not accept a headed letter from our wonderful mcmillan nurse outlining all our daughters medical details, length of treatment,  upcoming surgical procedures etc.  They require a g.p letter which I was shocked to find that one a4 side of paper to be filled by her g.p is going to cost me an additional £62.50 to be completed.

By the time all the fees are added up I will be claiming for less than one third of my layout.

Is this correct? Any advice or feedback would be great.

Thank you for your time.

Lee

Parents

  • Hi Lee and welcome to the forum.

    I'm glad your daughter's treatment is going well although I'm sorry to hear about the issues you're having with loveholidays and the insurance you're trying to claim.

    Unfortunately I can't help with your query, but Macmillan are very well knowledgeable in this field, so do give them a call on their dedicated helpline so you can discuss this further with one of their financial guides. It may be worth getting in touch with Citizen's Advice as well.

    Hopefully it won't be long until some of our members stop by to share their thoughts and advice, but in the meantime, we're wishing your daughter all the best and hope you're able to get this resolved soon.

    All the best,

    Steph, Cancer Chat Moderator

Reply

  • Hi Lee and welcome to the forum.

    I'm glad your daughter's treatment is going well although I'm sorry to hear about the issues you're having with loveholidays and the insurance you're trying to claim.

    Unfortunately I can't help with your query, but Macmillan are very well knowledgeable in this field, so do give them a call on their dedicated helpline so you can discuss this further with one of their financial guides. It may be worth getting in touch with Citizen's Advice as well.

    Hopefully it won't be long until some of our members stop by to share their thoughts and advice, but in the meantime, we're wishing your daughter all the best and hope you're able to get this resolved soon.

    All the best,

    Steph, Cancer Chat Moderator

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