Urgent referral waiting time

Helli, my mum has previously had breast cancer and recently found another lump. She was given an urgent referral on the 21st March but has still not received an appointment. Her NHS app referral is saying it is overdue and to get in contact. However when she’s tried to contact the appointment number she was told to wait and until the 14th before getting in contact. Is this correct information? Thank you very much. 

Parents
  • Hello Worrieddaughter,

    A very warm welcome to our forum.

    I see that you have posted your question to the nurses and I thought that I would reply, to advise you that the nurses are not here at the weekend. I expect that they'll get back to you on Monday.

    The aim is for all urgent referrals to be seen within 2 weeks from the date of referral, but this time can extend in some busy hospitals. Although your mum has waited for an extra week, it sounds as if the advice given about waiting until 14th, is the correct advice. I do hope that she hears soon. If not, do phone the number given after 14th, to remind them that she's still waiting. You will usually get the appointment through quite soon after this, but if not, offer to take any cancellations, These often come up and it is a good was of bringing an appointment forward.

    As someone who has had 2 bouts of cancer myself, I know what a worrying wait this can be. Not all lumps are cancerous, so here's hoping that all turns out well for her in the long run,

    Do please keep in touch and let us know how she gets on. We are always here for you both.

    Kind regards,

    Jolamne xx

Reply
  • Hello Worrieddaughter,

    A very warm welcome to our forum.

    I see that you have posted your question to the nurses and I thought that I would reply, to advise you that the nurses are not here at the weekend. I expect that they'll get back to you on Monday.

    The aim is for all urgent referrals to be seen within 2 weeks from the date of referral, but this time can extend in some busy hospitals. Although your mum has waited for an extra week, it sounds as if the advice given about waiting until 14th, is the correct advice. I do hope that she hears soon. If not, do phone the number given after 14th, to remind them that she's still waiting. You will usually get the appointment through quite soon after this, but if not, offer to take any cancellations, These often come up and it is a good was of bringing an appointment forward.

    As someone who has had 2 bouts of cancer myself, I know what a worrying wait this can be. Not all lumps are cancerous, so here's hoping that all turns out well for her in the long run,

    Do please keep in touch and let us know how she gets on. We are always here for you both.

    Kind regards,

    Jolamne xx

Children