Hi my mother has had a mark on her arm about the size of a penny. around 2cms. which we noticed around last november. Its very painful to touch. she describes it like 1000 needle ***. the pain also stretches further up the arm about an inch or 2 around the mark. i finally got her to go to the docs end of january. they sent a picture to dermatology who has said its a basal cell carcinoma. my mother had a letter 3 weeks ago saying she has now been referred to be seen but that it could be a 6 month wait and it could end up being a video call. Is this right?