My mum was diagnosed with in situ breast cancer last week. They booked an appointment for her pre op and operation there and then 13th of June and 4th of July. She also told the surgeon and nurse present that she had a holiday booked from June 16th to June 30th. She was very clear that she could cancel this holiday if treatment would be delayed however the surgeon and nurse assured her that the earliest operation date was July 4th and that she should go on and enjoy her holiday. If she had canceled her holiday at this point we would have been fully insured. However as she was given the ok to go we had to change the insurance as the one she had would no longer cover her? We had to pay an additional £1150 for this insurance.

yesterday a letter came through the post with an appointment unrelated to this issue when we where on holiday so she rang the booking department to reschedule.

when she was on the phone however the person told her that there was an appointment booked for her to have a mag seed fitted before surgery while we are away? She immediately rang the breast clinic to point out there mistake. The lady on the phone explained there was nothing she could do at this time as the people she needed to speak to had gone home which put her in super panic mode as her worst fear is that surgery will be delayed. 

they then called back at 9am this morning to say there where no other appointments available before her surgery other than when she was on holiday and would have to talk to the surgeon and call her back later this was 5 hours ago and not heard back. She is still in super panic mode with high blood pressure convinced nobody cares now. We have told every body we have spoken to about this holiday and where assured to go ahead we will now be down £7500 if we do not go but we won’t delay the surgery.

not sure what to do here