How to make a complaint

Back in 2014 before my cancer was diagnosed I went to my GP.  She looked at the abnormality on my forehead and said "You need to keep an eye on that. Come back if it bleeds or crusts over."  I went away feeling confused.  A few weeks later I couldn't stop worrying about it so I went back and saw a locum GP who sent me urgently to hospital.  The dermatologist said she couldn't tell what it was by looking at it and booked me in for an urgent biopsy.  "Luckily" the results came back as a BCC which is slow growing and rarely fatal. However I was told that it could have been a melanoma which is why the test was done urgently.

I no longer trust my GP.  I mentioned what had happened to a senior partner in the practice last year. I was told they would discuss it in their team meeting but no one ever got back to me.  If my cancer had been a melanoma she could have killed me.  As it is I have had to have major surgery to remove all of the tumour. The wound went right down to my skull and three months on still isn't healed.  Throughout all of this the tumour never bled or crusted over.  The wait could have been very dangerous.

Can I still make a complaint officially? She is still listed as my GP although I never see her but if I need a phone call they get her to phone me.  I have no trust in her at all.

Any advice would be appreciated.

Parents
  • Hi there Ray of Hope, welcome to the forum. I was sorry to read of your experience with your doctor. I know that doctors are human and certainly make their share of mistakes. I also think that most of them are overworked with more responsibility than most people. Having said that, when they make a mistake, they need to be made aware of it so they learn from it, rather than have it destroy them. I really believe that most doctors are dedicated to their patients and certainly want to take good care of them. Here in Canada, we have the College of Physicians and Surgeons that governs the medical profession. This is where we would lodge a complaint against a doctor and hopefully they would follow up with the complaint. They don't give a lot of feedback information to the complainant, but they do acknowledge receipt of your written complaint. I did lodge a complant about a doctor once and when I found another doctor, I mentioned my concern to her and also told her that I registered a complaint. It just happened that another patient of hers also had a bad experience with this particular doctor and my new doctor incouraged her to also register a complaint. I found out later that the College did take steps to correct that situation and said doctor had to take refresher education on the procedure that got him into trouble. He was forbidden to do the procedure until he successfully completed the refresher.

    I hope this helps you with your decision. Your complaint should be in writing and presented in a respectful manner.

    Let us know what you decide and how it works out for you.

    Take care.

    Lorraine

Reply
  • Hi there Ray of Hope, welcome to the forum. I was sorry to read of your experience with your doctor. I know that doctors are human and certainly make their share of mistakes. I also think that most of them are overworked with more responsibility than most people. Having said that, when they make a mistake, they need to be made aware of it so they learn from it, rather than have it destroy them. I really believe that most doctors are dedicated to their patients and certainly want to take good care of them. Here in Canada, we have the College of Physicians and Surgeons that governs the medical profession. This is where we would lodge a complaint against a doctor and hopefully they would follow up with the complaint. They don't give a lot of feedback information to the complainant, but they do acknowledge receipt of your written complaint. I did lodge a complant about a doctor once and when I found another doctor, I mentioned my concern to her and also told her that I registered a complaint. It just happened that another patient of hers also had a bad experience with this particular doctor and my new doctor incouraged her to also register a complaint. I found out later that the College did take steps to correct that situation and said doctor had to take refresher education on the procedure that got him into trouble. He was forbidden to do the procedure until he successfully completed the refresher.

    I hope this helps you with your decision. Your complaint should be in writing and presented in a respectful manner.

    Let us know what you decide and how it works out for you.

    Take care.

    Lorraine

Children
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