My insurance doesn't pay

My insurance company doesn’t pay out , I have terminal cancer , all documents in place and proven , they won’t pay because they say I had high blood pressure before the policy was taken out which my doctors are disgusted at , and this is a fabricated lie just not to pay , then to cap it off this is what the told me on the phone and are now stalling writing to me ? 
I am terminal and am now getting more ill because of their actions am now on anti depressants 

  • Welcome to the forum Ak47cancer1968 although I'm so sorry to hear what has happened.

    I can't begin to imagine how incredibly upsetting and distressing this must be for you but hopefully some of our members who have found themselves in a similar situation will be along soon to offer their support and advice.

    If you haven't done so already it may be worth getting in touch with Macmillan, as they should have financial advisers you can speak to about this.

    Citizen's Advice also have some useful information about problems with an insurance claim, but do give them a call for further information and advice.

    I am sending you all my support Ak47cancer1968 and really do hope this gets resolved soon.

    Kind regards,

    Steph, Cancer Chat Moderator