my mom has been diagnosed with stage 3 C ovarian cancer on 4.11.24 we were referred to the oncology dept and was told to expect contact within 2 weeks . after 2 weeks my dad chased and was told it could now be 4 weeks. my mom became very swollen, I wasn't in the original appointment but as wasn't drained in her initial visit thought this was normal - mom got to the point where her skin was so tight I need to do something , dad left a voice message for the nurses on 2.12.24 and no response , on 3/4th December I called and left messages for the cancer nurses and any other department contact numbers I could find to highlight the excessive swelling with no response , I contacted the PA of the oncologist we were being referred to and was told my mom had been pencilled in for 21.1.25 for first contact with the chemo department she told me the main consultant was on annual leave and with Christmas ,it had created a back log- and that I would need to contact there gyno department as I she wasn't yet under oncology , I called again any number I could with no luck - on 4.12.24 finally I took my mom and dad to A & E and after waiting for 12 hours in A & E was finally taken to the gyno department . I made the doctor aware of the dates we had been given and she said she would look into it for me . on 5.12.24 am the consultants visited mom - she had severe ascites and swelling of the legs - I questioned why we had to sit in A & E for 12 hours just to be seen ( my parents are 76 and dad 80 ) and also stated the dates we had been given and the stage of cancer we had , what would the outcome be - we were told that as he was a gyno consultant he shouldn't be having the conversation with us but in his experience it wouldn't be a good outcome - we are all left desperate, frustrated, upset , angry, let down - the gyno dept have arranged a scan today ( 6.12.24) and if possible they will drain mom - I don't feel strong enough to fight this but I feel I have to for mom - can anyone please give me any advice - I am visiting pals today too make a complaint and possibly try to get a referral to a different area - the gyno team have been good with us and say they share the same frustrations but this isn't getting mom the treatment she needs now - heartbroken.