6 weeks on from a mastectomy and axillary clearance I has a very rushed appointment with an Amoena prosthesis rep who seemed flustered and more intent on telling me about her work load and moving on than dealing with me.
Following this I tried to order my free post op bra and to order and pay for a swimming prosthesis with promised 10%discount.
The process meant juggling 3 screens, using 2 time-limited codes. I am very IT savvy but both codes were rejected so I do not have the bra and paid in full for the swim prosthesis.
I contacted Amoena by phone (recorded) to sort it our, no reply.
I called their enquiry number twice and was cut off twice. I have now send an email to their 'contact us' form and will see what happens.
I am not impressed at all with the customer service. I'm hoping that this gets resolved soon.
