Had anyone got an experience with making a complaint?

My mum (68) was diagnosed with stage four lung cancer in 2019 and a passed away three months later due to a stroke.

I've been complaining about her care from the first night we spent in A&E when she was diagnosed. Her care was unbelievably poor, to the point it ultimately contributed to her death. 

On paper she sounds like a very sick old lady but in reality she was asymptomatic and was living a full life up until she had the stroke.

I feel I've arrived at a dead end. No one seems to be taking my concerns seriously, because the prognosis can be poor, she would have died anyway. Had anyone had any success raising concerns with care in advanced cancer cases? 

Parents
  • Hi tezzy08,

    Sorry to hear what you and your mother have been through.  Best place to start an official complaint with any hospital is to visit their website there should be a complaints section.  I did this when my dad died from Covid and it takes a bit of time, be prepared to write everything down, dates and names if you have them, ready to submit it as well telling them what your desired outcome is .  It took me about 4 months to get an official response, and if you are not satisifed with that there is a patient ombudsman you can appeal to.  Good luck.

    Kind regards, Alison

     

Reply
  • Hi tezzy08,

    Sorry to hear what you and your mother have been through.  Best place to start an official complaint with any hospital is to visit their website there should be a complaints section.  I did this when my dad died from Covid and it takes a bit of time, be prepared to write everything down, dates and names if you have them, ready to submit it as well telling them what your desired outcome is .  It took me about 4 months to get an official response, and if you are not satisifed with that there is a patient ombudsman you can appeal to.  Good luck.

    Kind regards, Alison

     

Children
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