Struggling to get help & support with mum's terminal cancer

Hi everyone,

I care for my mother. She is only 75. I feel very frustrated as I am struggling with dealing with all relevant agencies. My mum has late onset dementia/Alzheimer's also terminal breast cancer. She is just about mobile in her own home.

She was diagnosed last September with cancer 3cm lump and decided no treatment to be given as her mental capacity could not take a double mastectomy or chemotherapy, she is double incontenent but will not keep a pad because she does not understand. She no longer recognises food. But all that is on offer of help is care agency who cannot give mum tablets. Wash her. Clean her. They are good at making coffee and sandwiches and plonking them on the side, so no personal care what so ever. Now mum is so sore down below with sitting in urine for hours but not one agency will take it onboard. Social care no. Carer agency no. Doctor no. District nurse no. Macmillian no. So my mum is left in agony. I feel sick, exhausted, cannot sleep for worrying. Feel like I'm having a break down. But none of this is caused by caring for mum it is caused by spending endless hours in meeting on the phone sending emails and getting nowhere. I have even got to the point of saying I cannot care for mum for a couple of weeks just to get someone to listen but them that's mum suffering. Can have respite but can you imagine but does not know what day it is and they want to isolate her in one room for 10 days for a 14 day respite as much I feel I need it I could not do that to my mum.

1.30 in the morning and wide awake worrying what to do next to get help.

  • Hello ellamere

    I'm so very sorry to not only hear about your Mum's health and also the situation that you both find yourselves in. It sounds like it's incredibly difficult for you both and I can understand your frustration and worry about the lack of care and support that your Mum needs. 

    I'm unsure from your post if you've made a formal complaint and if not then you may want to consider escalating things in order to try and get some help and support. There is information on the NHS website which may be helpful in guiding you with contact details and advising who to contact for complaints about social care as well as health-related care. You might also want to get in touch with the NHS Complaints Advocacy service who may be able to support you in moving things forward. 

    If you've not spoken to the Practice Manager at your Mum's GP Surgery then I'd also suggest getting in touch with them as they are obliged to respond with timeframes set out by the Health Service Ombudsman. 

    I'm sorry that I can't be of more help. I hope that some of this information helps to move the issues you've described forwards and that you're able to get the care package put in place that your Mum needs. 

    Best wishes, 
    Jenn
    Cancer Chat moderator 
     

  • So sorry to hear about your Mum and shocking to hear about her neglect.  I had a similar problem with my husband after he was diagnosed with incurable esophageal cancer.  I eventually lodged a complaint on the NHS complaints and feedback website.  Two days later my husband's oncologist phoned and seemed unaware that my husband had been discharged without a care plan in place.  He immediately contacted GP and things were set in motion with a community nurse etc.  Like you I had months of frustration and exhaustion so my heart goes out to you.