Hi. So my GP referred me for an urgent urology appointment under the 2 week time frame. It's been an absolute shambles. I was referred on 15/3 & got an appointment for 5/4. I was informed on 22/3 that that appointment had been cancelled as it was fine through the routine booking system & not the 2 week. I was given a cancelled appointment on 23/3 at 10.30. I was rung on the morning of 23/3 to be told that there was no consultatant to do Cystoscopy but to still go for ultrasound & I was re/booked for 24/3 at 1pm. I arrive for my scan to be told I didn't need one as had a scan in February that had covered the bladder! Then at 5pm I was called to say that the appointment on 24/3 was cancelled due to machine breaking, I was given another appointment of 29/3 at 3pm. I was frustrated & as I have symptoms & family history of bladder cancer a little upset.
I decided to ring the 2 week referral team on 24/3 & whilst the lady was apologetic she was a unit Infograph my cancelled & re-booked appointment it had been booked via a different booking team. She confirmed my appointment & I left it at that.
Half way to the hospital today 29/3 I receive a phone call from the last I have spoken with previously who said the appointment was cancelled due to me being booked in the wrong clinic despite it being a Cystology clinic appointment ♀️
I am now angry as well as frustrated & my symptoms are affecting my life. I've now been given another appointment of 6/4! Which not only is it outside the 2 week time frame but also a day after my original appointment.
Is there anything I can do or is this the care I should expect & just get on with it?
sorry for the rant but I am upset & have had melanoma skin cancer in the past.
best wishes