Everytime I hear an advert on the radio about Macmillan nurses I am afraid I feel anger arising as my experience of dealing with macmillan nurses with regards to my 36 sister her young family of 3 children and her 43 year old husband when he was dying of a brain tumor was wholly negative. The MacMillan nurse ( when she actually came) appeared distant, disinterested, patronizing and ''help' was very half hearted. My sister does not know this to this day ( my brother in law passed away November 2016) but often the MacMillan nurse ONLY visited when prompted by a complicated network of desperate  messages I would have to get to her via my mother in law was a district nurse in the same clinic. In the end our saviours were ' hospice at home' but again this was only sourced through our own family network of contacts. We didn't make a complaint as at the time the entire situation was extremely traumatic and as a family we were emotionally mentally and physically drained. Largely due to the help we had to ' find' ourselves via late night calls to friends " in the know" . I am so sorry to be negative as I know the MacMillan advertising campaign is huge but I have to be honest of our experience to warn other families not to be afraid to speak out should they be treated in a similar way. I suppose it is because MacMillan nurses are portrayed and advertised as being exceptionally kind and compassionate ( which I am sure many are) that made our experience all the more shocking. We live in south east Essex. I hope no one else has the nurse my sister  was assigned.